Refunds Policy

At Vetmo, customer satisfaction is our top priority. We stand behind the quality of our AI-powered marketing services and offer a fair refund policy to ensure a risk-free experience.

This Refunds Policy outlines the terms and conditions under which refunds are granted for services purchased from Vetmo.

You may be eligible for a refund if:

• The request is made within 14 days of the initial purchase
• The service has not been fully delivered or completed
• The service failed to meet the agreed specifications
• Technical issues on our end prevented service delivery
• Duplicate charges or billing errors occurred
• You cancel a subscription within the refund window

The following services and situations are not eligible for refunds:

• Services that have been fully delivered and completed
• Third-party costs (ad spend, hosting fees, software licenses)
• Custom projects that have exceeded the 14-day window
• Consultations and strategy calls already conducted
• Setup fees and initial deposits after work has begun
• Digital assets (designs, code, content) already delivered
• Refund requests made after 14 days from purchase

To request a refund, please follow these simple steps:

Once your refund is approved, here's what to expect:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Stripe: 5-10 business days

Refunds are always issued to the original payment method used for the purchase:

• Credit cards refunded to the original card
• PayPal refunds returned to your PayPal account
• Bank transfers refunded via the original bank account
• Service credits available upon request (optional alternative)

In certain cases, we may offer partial refunds based on:

• The amount of work already completed on your project
• Time and resources invested by our team
• Third-party costs already incurred
• Deliverables already provided to the client

The exact refund amount will be determined during the review process and communicated clearly before processing.

For subscription-based services, you can cancel at any time:

• Cancel before your next billing cycle to avoid future charges
• You'll continue to have access until the end of the current billing period
• No refunds for the current billing period after service usage
• Cancellations must be requested via email

Before initiating a chargeback with your bank or credit card company, we strongly encourage you to contact us first to resolve any issues.

Chargebacks initiated without prior communication may result in:

• Suspension or termination of your account
• Ineligibility for future services from Vetmo
• Additional dispute fees charged by payment processors

Vetmo reserves the right to modify this Refunds Policy at any time. Changes will be effective immediately upon posting.

When we update this policy:

• The "Last Updated" date will be revised
• Existing customers will be notified via email
• Continued use of our services indicates acceptance

We recommend reviewing this policy periodically to stay informed of any changes.

Ready to request a refund or have questions about this policy? Reach out to our support team: